Welcome to Ealing Abbey Counselling Service

A photo of Ealing Abbey Counselling Service

Ealing Abbey Counselling Service (EACS) is an established registered charity which offers confidential, professional help and a range of skills to meet the needs of our clients, without discrimination. We are a non denominational service – our counsellors and clients come from a range of backgrounds, cultures and belief systems.

Our office and counselling rooms are on the first and second floor of a converted Victorian building and accessed via side fire escape stairs. We have limited use of a ground floor annexe to the rear of the building for those requiring disabled access.

The Service was founded in 1994 and has developed from a small beginning of seven founder members into one of the largest voluntary sector counselling and psychotherapy providers in London.

We have around 85 practitioners, most of whom are volunteer counsellors, psychotherapists and counselling psychologists who are at an advanced training stage. Some of our volunteer practitioners continue to offer their services at EACS post qualification and training.

We also have a team of qualified and experienced supervisors who provide monthly clinical supervision to our counsellors in groups of 3 or 4; and a team of assessors who carry out a comprehensive face to face assessment for all service users wishing to access counselling/psychotherapy at EACS.

We have a small team of 5 permanent, part time paid employees who administrate, manage and oversee the Service.Our aim is to offer a professional, safe and supportive environment for both our clients and our practitioners.

Ealing Abbey Counselling Service (EACS) Response to Covid-19

Ealing Abbey Counselling Service is pleased to announce that we are continuing to offer our assessment; and counselling and psychotherapy provision to both existing and new service users during this unprecedented time. Although EACS has temporarily ceased operating from its physical premises in line with government directives, we have moved across the board to on-line audio-visual therapy sessions or telephone sessions to enable continuity of therapeutic support for our service-users.

We have been working hard to roll out all the appropriate guidelines, protocols and administrative steps needed to ensure safe and ethical counselling practice using this medium, to safeguard the interests of both our service-users and volunteer practitioners.

Where service-users are unable or prefer not to use these alternative means of therapeutic contact, we are either agreeing some interim ‘holding’ measures for those who would struggle to tolerate the gap in therapeutic contact; and/or have agreed for them to returnto the Service once face to face sessions resume, when we will attempt to fast-track their access to talking therapy.

We are currently providing on-line clinical assessments to all who were already booked in for a face to face assessment and we will be taking new bookings from new enquirers from Monday 20 April. For those who fall outside of our access criteria, we will signpost or refer them on as is our usual practice, whilst holding in mind that service provision generally may be more restricted because of the virus.

The EACS staff team, senior practitioners and volunteer therapists have all moved to remote working. The staff team responsible for the overall management and day to day business of EACS are operating normal office hours and remain available for contact via EACS telephone line; email; mobile; or audio-visual means.

This situation will be regularly reviewed and any significant changes to our working practices, including a partial or full return to face to face work will be shared with all our stakeholders.

Deborah Saville - Director, EACS - January 2021